REQUEST A RETURN AUTHORISATION
FAULTY PRODUCT RETURNS
1 We aim to provide you with products of the highest standard and quality. If you have received a product with a defect, please complete this Return Authorisation form. You may be required to send us images of the damage, defect or fault for preliminary assessment. You may be asked to provide further information to support your claim to assist us with our assessment of the goods.
2 Our return window is as follows:
2.a Incorrect item received - within 3 days of receipt
2.b Ill fitting garments - within 3 days of receipt
2.c Items that do not match imagery provided - within 3 days of receipt
2.d Manufacturing faults - within 14 days of receipt
Return Authorisation submissions made outside of these timeframes will likely be rejected so please check all deliveries carefully.
3 If we believe the product does meet the Return criteria, a Return Authorisation Number will be issued to you, along with instructions for return of the product. WHOLA will cover the cost of all faulty goods returns if it is deemed faulty on arrival.
4 If the product is confirmed to have a defect, we will replace or repair the product (if repair is reasonably possible) or credit the price of the product to your WHOLA account to use as a credit note against your next purchase.
5 If the product is found not to have a defect we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.
6 A product is not faulty if, in our reasonable opinion, a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.
CHANGE OF MIND RETURNS
We are so confident in our products we guarantee you’ll love them or you can return them. We individually assess every brand we accept to the platform for quality, fit and commercial performance in store. But every now and again something isn’t quite what you imagined or doesn’t fit exactly as you would like. Even in circumstances like that we’ve got your back. It’s why buying with Whola is the preferred method of over 5000 retailers.