Privacy Policy

At wHOLA we care about maintaining your privacy. By using our Services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways. Any use of wHOLA’s Services is subject to our Terms of Use.

What does this Privacy Policy cover?

This Privacy Policy covers our treatment of "Personal Information" that are gathered when you are accessing or using our Services, but not to the practices of companies we don’t own or control, or people that we don’t manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you and allow our vendors to contact you within their duties, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.

As noted in the Terms of Use, we do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at privacy@whola.com.

Will the Privacy Policy change?

We are always improving our Services, so we may need to change this Privacy Policy. However you can always view our most current Privacy Policy at www.wHOLA.com.
As part of our Inbox Detox commitment we won’t email changes to our users, so please do check in regularly as any users of our Services are bound by our Privacy Policy.

What information does WHOLA collect?

When you register for an account with wHOLA, or purchase something via our Services we collect personal information you give us such as your name, business name and ABN, and contact details. We store this information within your account.

We engage in email marketing and will from time to time send you promotional emails featuring other businesses or about our Services. You can update these settings at any time in My Account.

When you interact with our Services we automatically receive your IP address, cookie information, type of browser or device you are using to access our Services. This assists us to recognise your browser and measure which pages are visited and by how many people, in turn improving our Service offering. You are able to change your browser preferences to acceptance of cookies, but this can limit the features available to you via our Services.

We do not sell or share your Personal Information with anyone outside of wHOLA. The only time your Personal Information will be shared is in order to complete an Order or fulfil our Services.

Are my payments secure?

Yes, wHOLA uses Stripe technology to ensure this. We recommend you select “save card data” for ease of check out and this information is stored securely within Stripe’s Services. At no time does wHOLA have access to your credit card details. All payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). For more information on Stripe’s Privacy Policy visit: https://stripe.com/en-AU/privacy

We also recommend you prevent unauthorised access to your Account by choosing a complex password and signing out after each session.

Can I withdraw my consent?

Yes. You can opt out at any time or update your details via My Account.

More questions?

Then please contact us with a detailed message to hello@whola.com.au, and we will assist you.

 

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